At Daintree Beauty, we take pride in crafting high-quality, 100% natural skincare. Because our formulas rely on raw, unrefined ingredients, our policies are designed to reflect the unique nature of these products while complying with Australian Consumer Law (ACL).

1. Natural Variations (Color, Scent & Texture)

Because we use pure, natural ingredients like tallow, beeswax, and raw botanical oils, you may notice slight variations in the color, scent, or texture of your Daintree Golden Balm from batch to batch. These variations are determined by seasonal changes in nature and the lack of synthetic stabilizers or artificial fragrances in our formulas. This is a beautiful hallmark of truly natural skincare and does not impact the quality or efficacy of the balm. Therefore, we do not offer refunds or exchanges based on these natural, expected variations.

2. Heat Sensitivity & Melting

Our Daintree Golden Balm is formulated without synthetic waxes or chemical emulsifiers, meaning it can be sensitive to extreme temperature changes. During warmer Australian months, the balm may soften or melt during transit. This does not ruin the product; simply place the jar in a cool room or the refrigerator for a few hours until it solidifies. We cannot accept fault or process refunds for products that have melted in transit or after delivery, but if you have concerns about the consistency, please reach out so we can guide you.

3. Change of Mind & Hygiene

Due to the unpreserved, natural nature of our products and for strict hygiene and safety reasons, we cannot accept returns or exchanges for a change of mind on opened or used skincare. If you have purchased an item in error, we can only accept returns for completely unopened, sealed, and unused products within 14 days of purchase. Customers are responsible for the return shipping costs in this scenario.

4. Adverse Reactions

While our ingredients are natural and clean, we recognize that everyone's skin is unique and natural botanical elements (like essential oils or raw honey) can occasionally trigger sensitivities. We highly recommend conducting a small patch test on your jawline or wrist before full application. In the rare event that you experience an allergic or adverse reaction, please discontinue use immediately and contact us within 7 days of receiving your order with a description and photo of the reaction. We review these situations on a case-by-case basis.

5. Damaged, Defective, or Incorrect Items

We will gladly replace or refund products that arrive broken, defective, or if you receive the incorrect item.

• Please inspect your order upon reception and contact us within 7 days of receiving it to report any damage.

• Please include your order number and provide clear photographs of the damaged jar and the packaging.

6. How to Initiate a Return or Report an Issue

To start a return or report a problem, please email our support team at info@daintreebeauty.com.au with your order details.

• If your request is approved, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

• Approved refunds will be issued to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.